Warranty Policy
Warranty Policy
Studio Onyx values your trust in our products and strives to ensure that every purchase meets your satisfaction. As an online reseller, the warranty and installation services for our products are provided by the respective brands. Specific warranty durations and coverage details are available on each product page, including the brand's customer service contact information for assistance.
General Terms and Conditions
Defect Reporting: Visible defects or deviations from the order must be reported within 7 days of discovery. Please email [Your Customer Service Email] with a detailed description and photographic evidence. Late reports will be considered acceptance of the product.
Product Variations Acknowledgment: Many of our products are made using high-quality materials that may have minor variations in color, size, and finishing. These are normal characteristics and do not affect the functionality of the products.
Proof of Purchase Requirement: Please retain your purchase receipt, as it is necessary for processing any warranty claims with the respective brand.
Warranty Coverage by Product Type
The following warranty durations and conditions apply to products as provided by their respective brands:
Kitchen Sinks and Taps
Warranties vary by brand and product type. Common coverage includes manufacturing defects in materials and workmanship. Specific warranty details and brand contact information are provided on the product page.Kitchen Hoods and Hobs
Warranties typically cover mechanical components and electrical parts against manufacturing defects. Warranty periods vary by brand, and further details can be found on the product page.Bathroom Toilets and Fittings
Coverage generally includes defects in ceramic, flushing mechanisms, and other components as specified by the brand. Warranty durations vary, so please refer to the product page for specific details.Bath Accessories (e.g., towel rails, soap dispensers, etc.)
Warranties cover manufacturing defects but exclude wear and tear due to normal usage. Warranty details are available on each product page.
Claim Procedure
For any warranty claims:
Initial Contact: Contact the brand's customer care directly using the contact details provided on the product page, or reach out to [Your Customer Service Email] for guidance. Include your order number, description of the issue, and clear photographs showing the defect.
Assessment: The brand will assess your claim and may request additional information or conduct a physical inspection if necessary.
Resolution: The brand will determine whether to repair or replace the affected item. The decision and next steps will be communicated to you directly by the brand.
Limitations and Exceptions
Material Characteristics: Minor variations in finishes, colors, or slight imperfections that do not affect functionality are not considered defects.
Wear and Tear: Normal wear, discoloration, staining, and similar conditions due to regular use are not covered under the warranty.
Care and Use: Warranties are void if products are damaged due to improper installation, care, misuse, harsh cleaners, abrasive agents, or unsuitable cleaning substances.
Exclusions: The warranty does not cover damage from neglect, mistreatment, accidents, or improper usage.
Unauthorized Modifications: Any alterations to the product by unauthorized individuals will render the warranty null and void.
Non-Applicable to Non-Direct Purchases: The warranty is valid only for products purchased directly from Studio Onyx.
Repaired or Replaced Items: Items repaired or replaced under warranty will remain under the original warranty for its remaining period.
Post-Warranty Coverage: For defects identified after the warranty period, the customer will bear the costs of materials, replacement parts, labor, and shipping.
Additional Support
For further clarifications on brand-specific warranties, please refer to the contact information provided on each product page, or contact our Client Support Team at 91 7592 96 2966 or email us at contact@studioonyx.in