Sales & Refunds Terms and Conditions for Studioonyx

Sales & Refunds Terms and Conditions

Thank you for shopping at Studio Onyx. Your satisfaction is our priority. By making a purchase, you agree to the terms and conditions outlined below. Please read them carefully.

General Conduct

Studio Onyx promotes a respectful and inclusive environment. Inappropriate or abusive behavior towards our team may lead to order cancellations, refusal of service, or other relevant consequences.

I. 14-DAY REPLACEMENT POLICY

  • 14-Day Replacement: For any manufacturing or transportation-related defects reported within 14 days of receipt, we offer a replacement. Ensure you provide photographs or videos detailing the defects.

  • Return Procedure: To request a return or replacement, contact our team at contact@studioonyx.in

II. REFUNDS AND ORDER MODIFICATIONS

  • Refunds: Refunds are applicable only within 24 hours of placing the order.

  • Processing Time: Refunds will be processed within 7 business days upon receipt of the returned product. The actual credit time may vary depending on your bank.

  • Order Changes: Changes to orders are allowed at the sole discretion of Studio Onyx. Alterations may incur additional charges depending on labor and material considerations and may extend the delivery date.

  • Clearance, Final Sale, and Display Items: These items cannot be altered, canceled, or refunded.

  • Discounted Orders: Refunds on discounted orders will exclude the discount amount. Vouchers used are single-use, non-refundable, and non-transferable.

  • Sale Items: Products purchased on sale are final and are not eligible for returns, replacements, or exchanges. Additional discounts cannot be applied to sale items.

III. PAYMENT TERMS

  • Pricing: All prices are in INR and exclusive of taxes.

  • GST Details: Specifics regarding GST can be obtained by contacting us

IV. PRICING ADJUSTMENTS

Studio Onyx reserves the right to modify prices or rectify pricing errors at any time.

V. ORDER CONFIRMATION AND ACCEPTANCE

  • Confirmation: A confirmation email does not signify Studio Onyx’s acceptance of your order.

  • Right to Decline: Studio Onyx reserves the right to decline any order.

  • Payment Requirement: Full payment is required for completed orders to initiate dispatch.

VI. DELIVERY

Once dispatched, Studio Onyx is not accountable for delivery delays. You can track your orders on our website.

VII. PRODUCT ACCURACY

  • Accuracy: We strive for accuracy in product listings.

  • Variations: Variations may exist for handmade or natural products.

  • Color Differences: Colors may slightly differ due to screen differences.

  • Content Updates: Our team continually refines website content to ensure accuracy.

VIII. PROMOTIONAL VOUCHERS

  • Terms: Specific terms apply to vouchers.

  • Usage: Vouchers are time-bound, single-use, and cannot be combined with other promotions.

  • No Cash Value: Voucher values do not bear interest and have no cash equivalence.

  • Application: Vouchers are applied to the entire invoice.

IX. 7-DAY PRICE PROTECTION

If a product you purchased is discounted within 7 days of purchase, contact us within that time frame. We will offer store credits equal to the price difference. This policy does not support cash refunds.

Please ensure you review and understand all sections. Contact us for additional details if necessary. For any further queries or support, reach out to our customer service team at:

Contact Us
Studio Onyx Buildware LLP
Opposite Co-Op Hospital Junct
NH Vadakara, Calicut, Kerala
Email:contact@studioonuyx.in
Phone: 7592962966